On average, we hire only 1 out of every 10 plumbers in Los Angeles who apply to join our plumbing services team. In other words, we don’t hire amateurs or inexperienced plumbers. Because of the intensive training program, each plumber becomes proficient in carrying out plumbing services to the utmost satisfaction of our customers. Background checks are performed on all personnel, and all Mike Diamond employees are drug free and wear photo identification. So where do the 90% that we don’t hire go? Somewhere else.
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“Don’t go to the Yellow Pages to find a plumber,” says Berkey’s Bill Stevens. “It’s like guessing lottery numbers. Anyone can make an appealing ad, but that doesn’t mean they are legitimate. In this industry, it’s easy for a plumber who develops a poor reputation to advertise under a different name. They come and go.” Even searching for someone online may end up being a scam using fake reviews. Instead, look for a plumber who is well-established in your community. Check the Better Business Bureau and read customer reviews at sites such as HomeAdvisor, Angie’s List, or Citysearch. Local contractors or plumbing fixture stores can also refer you to a quality plumber, according to Grady Daniel, who owns a plumbing company in Austin, Texas. “Most of these firms won’t work with bad plumbers.” Or simply ask your neighbors for a referral. A trusted plumber that consistently delivers quality service does not remain a secret for very long.