On his first visit to our home, Eduardo quickly fixed our plumbing clog and also asked several questions to diagnose WHY we might be having these recurrent backups. He's the rare plumber who does more than just fix the symptom! He's also very conscientious about cost, informing us through the process of any work that would impact our bill. He offered us choices, and explained thee cost and benefit of each so we can make informed decisions and understand potential outcome: He's a plumber AND a plumbing consultant! Always respectful courteous and very tidy too. No hesitation in giving Eduardo 5 stars!
Had Tony Brady from Benjamin Franklin in today for service on my toilet. This the first time I have needed to hire a plumber. I has very happy with the service I received. My appointment was set from 10am-2pm, and he arrived by 1030. Everything was explained to me, from what was wrong to the billing info. We had a second issue, and still Tony was done within the hour. When he heard that I had an issue when trying to book my appointment, he was empowered and made it right! I will for sure use Benjamin Franklin plumbing again (that is if I cant figure it out by watching youtube!)!!!
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My parents don't speak much English, but he was very patient with us today while I translated for them, which I truly appreciate. When he came by today, he explained what he was doing step by step; he was very clear about the pros, cons, and costs associated with our different options. Eduardo's attitude is great, and I feel like he genuinely wanted to help us. Definitely the kind of person who you want to work with. My parents have already passed his information onto all of their church friends, and I have him saved as a contact in case I ever need help again. Thank you Eduardo! :)
TCR Rooter and Plumbing Repair has been providing professional service for our customers since 1993, and maintain the same quality of service for you today. Your satisfaction is our goal and we work hard to provide you with the best service in Northern Arizona. With our skilled team of certified, professional plumbers, we work to provide you with smart, satisfactory work for all your plumbing needs. New construction, remodels, leak repairs, sewer and water line replacements, water heaters, and any and all other service needs or emergencies you may have, we have your back. Look through our website or give us a call for more information on the services we provide and see what we could do for you.

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