Had Tony Brady from Benjamin Franklin in today for service on my toilet. This the first time I have needed to hire a plumber. I has very happy with the service I received. My appointment was set from 10am-2pm, and he arrived by 1030. Everything was explained to me, from what was wrong to the billing info. We had a second issue, and still Tony was done within the hour. When he heard that I had an issue when trying to book my appointment, he was empowered and made it right! I will for sure use Benjamin Franklin plumbing again (that is if I cant figure it out by watching youtube!)!!!
Eduardo took my information and made an appointment to come the next day. He also mentioned he would try to fit me in at the end of the day. Since I called so late, I really didn't expect him to accommodate me on the same day. Then at 4:30, Eduardo texted and called me that he could actually come shortly after 5 pm! I am so glad that I can get the problem fixed a day early!
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